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OCS Network Monitoring Success Study

Monitoring

100+ Client Servers

Industry

IT Support & Consultancy

Location

Fort Worth, TX

USA

OCS

PA Server Monitor Troubleshoots Servers At Multiple Lights-Out Facilities in Minutes

OCS had tried and tested most of the other monitoring solutions available. Cost [of competitor products] was ridiculous and the navigation and setup was STEEP in most cases to truly get a good picture of a network. They are now able to automate the monitoring of many things that prior were a headache and time-eater. Server backups, drive free space, event log errors, RAID health....on and on.

We will be implementing this monitoring on every desktop/laptop we manage in the field - and then SNMP devices in more detail. 2013 is going to be a very busy year for us - and this product is a God-send. The learning curve here is NOT steep, the support outstanding.

Oly Graham Owner On-Site Computer Solutions

Challenges

  • Centrally monitor 100+ servers
  • Customized monitoring parameters
  • Ridiculous costs and learning curve
  • Wasted time in labor

  • Automates much of the monitoring
  • Super-efficient, reasonably priced
  • Centralized monitoring system
  • Invaluable iPhone app
  • Simple learning curve
  • Outstanding support

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Client Profile

On-Site Computer Solutions provides full IT Services and Consulting to their clients throughout the Dallas-Fort Worth Metroplex, supporting clients in dozens of vertical markets needing IT assistance.

They have three locations as hubs for services and their technicians respond quickly to client needs. They manage just about every Microsoft Server product out there in all flavors, keeping networks secure and their clients happy.

Customer Story

OCS needed a way to centrally monitor multiple server issues in a manageable way. "This product does that in spades", says Oly Graham, owner of On-Site Computer Solutions. "Its versatility in the scope of monitoring is extremely broad - and accurate. Our technicians are notified of hardware/ services/software issues usually before the client is even aware.

The iPhone® app has proven invaluable for alerts and quick referencing of issues. We will be implementing this monitoring on every desktop/laptop we manage in the field - and then SNMP devices in more detail.

Results

2013 is going to be a very busy year for us - and this product is a God-send. The learning curve here is NOT steep, the support outstanding - and the potential is ridiculously amazing - especially a redundant monitoring server that is now supported. And it is just beginning - that is what excites me, personally, about this product."

OCS is now providing a much more focused monitoring solution to all of their clients - which reduces technician/administrative involvement, making pin-pointing issues and getting down to resolutions faster and more accurate.

"PA Server Monitor offered a solid solution: a centralized monitoring system where engineers could monitor, manage and edit alerts settings for all servers, without the ridiculous cost (unlike most competitors)."