Less than 10 Employees
Across 15 Locations
IT Support & Consultancy
Pendle Connections specialise in providing IT support and consultancy for small businesses in the South East, U.K., monitoring around 30 servers and devices spread across multiple client sites, approximately 15 locations in total. We needed something that was competitively priced since we had a tight budget, but were not prepared to sacrifice functionality. PA Server Monitor gave us everything we were looking for in a monitoring product, at a very keen price.
We were previously using a competitive monitoring product but we were increasingly finding that it did not meet our needs. There were a number of problems and limitations with it and we found their development cycle was not addressing these but was taking the product in a different direction.
Some of the main issues we had were with ease of use, producing performance graphs and monitoring server backups.
The level of support we get from Power Admin is just incredible. Questions are answered very promptly via email. While setting up Server Monitor for our environment there were a number of customisations and new features that I requested to fit our specific requirements. These requests were not only warmly received but they regularly managed to release new builds with the requested updates within a day!
With the peace of mind that comes with PA Server Monitor, it's certainly nicer to go to sleep at night knowing that if there is a problem that occurs, our support staff will be alerted and we can quickly find where the failure is and how to potentially find a quick resolution"
For us, PA Server Monitor is not about saving time/money (although it is very competitively priced), it is about enabling us to provide the service we feel our clients deserve.