Integra, Inc. Case Study

Matt Henry

Senior Support Technician

What kind of IT challenges do you have?

Matt: "We have faced some sort-of-interesting IT challenges here at Integra, in that the servers we monitor are remote to us, so we've had a bit of a challenge, in needing something that could get at these servers remotely. We don't necessarily have direct access to them as a lot of people would for their monitoring and PA has been super helpful to us in the satellite functionality. Allowing us to have these remote satellites installed on some of these servers has been great for us."

Is there a specific situation where PA Server Monitor has really helped you?

Matt: "We have actually had a number of times that PA has helped us a lot. And it has to do with particular product problems maybe that we have, or challenges that we have with some of our own vendors. Software vendors we use have had issues in the past with certain functionality that we need to keep track of. Being the provider of the software, they look to us for support on everything involved with it, which they should. And so we have to, in some cases, monitor software that isn't even our own. And make sure it functions properly. And PA has been awesome for that."

Thomas Stevens
Senior Software Engineer

Is there a specific situation you remember where PA Server Monitor helped?

Thomas: "Sure, one of the situations that I really remember Server Monitor helping is that, we had a particular issue in an environment where it wasn't our product that appeared to be the problem, but connectivity between other devices. And we used satellite monitoring to monitor a device that wasn't actually part of our product. So we used ping monitor to verify connectivity between our device and the offending device."

Do you think PA Server Monitor has saved Integra money over the years?

Thomas: "Oh, absolutely. Very cost effective product. Very scalable in the environment that we have, which has a lot of satellites, and a lot of distinct networks."

Mileen Loeffler
Director of Client Services

How has PA Server Monitor helped Integra?

Mileen: "You asked what PA did for us, and I have a story to tell you. When we first started out, we had nothing but fires. Fire, fire, fires with our customers! It got so bad, that I'm going to show you something. I gave out fire hats to the employees. They were actually drawing fires on their whiteboards, because we were not keeping up with our customers' issues. So I challenged them to find a product that would help us, so we could help the customers before there was a real fire. And so they came up with PA. And as soon as we started implementing it and getting it going, it was awesome! We started having less and less fire drills. Today, now years later, I don't hand out fire hats anymore. That's how cool PA is."