bartling.IT MSP Case Study

Employees

Less than 10

 

Industry

Information Technology Services

 

Location

Leverkusen

Germany


bartling.IT Uses PA Server Monitor as a Service Provider to Reach 99.8% Customer Satisfaction

Bartling.IT needed a solution that was affordable and efficient. Something that provided great functionality, with nice looking reports. I want an "easy life". IT work is hard enough. I was hunting for a solution that is affordable and efficient. I have tested several programs, but PA looks best when it comes to functionality and "look and feel". The reports for the CEO's are very good.

bartling.IT
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PASM analyzes the server, generates emails, has predefined templates - all you need to start for "essential monitoring". After the training period and some "hands on" it tells me everything I need, to know what to do with the server to make IT run at nearly 99%. For me: Best monitoring product I have ever seen.
Oliver Bartling
Owner
bartling.IT

Challenges

Solutions
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How has PA Server Monitor helped?

In every focus.

In the past I have worked with "Event Sentry". But the more servers -- the more emails....no chance to survive at a specific point to check everything. And: EventSentry wasn"t graphical.

PASM analyzes the server, generates emails, has predefined templates - all you need to start for "essential monitoring". After the training period and some "hands on" it tells me everything I need, to know what to do with the server to make IT run at nearly 99%.

How has it saved you time and/or money?

In every sense.

On our "4 screens" wall in our office, the status information is rotating in a 10 second rate. Rounded with a hooked up iPad on every Working screen at my colleagues and two iPads at my working place (left side: rotating information from PA, right side: Emails from the PA System to a specific email account with all the information / errors) - no errors can hide from us.

Customer satisfaction: nearly 99.8%. Server availability: 99.8%. My personal feeling: 99.8%

Would you recommend PA Server Monitor to others?

Hmmmm. Let me think. If the other companies know about this magnificent product, how about us? What would be our "unique selling point!?" : )

OK, but seriously. Yes I would. Your software delivers a human with information in a pleasant non-intrusive way. In the last instance the human decides what to do.

For me: Best monitoring product I have ever seen.
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