This help page is for version 5.6. The latest available help is for version 8.4.
Server Status Report
The Server Status Report is a quick way to check basic stats on your server.
At the top right of the report are buttons to show you the reports for the group the server is part of,
the index of all reports, and a button to get a PDF version of the report.
In the System Information area are some optional charts. The graphs will probably be different
than the ones shown above. The charts are automatically created based on data collected by the running monitors. That means if you
want to see a Disk Space chart for example, a Disk Space monitor needs to be added to the server to collect the data for the chart.
When you scroll down past the charts, there may be a System Details section. The data for System Details is collected
via WMI on Windows servers. If that section is missing, look at the very bottom of the report for WMI hints. (Note: Getting WMI working
can be tricky. Many customers opt to disable WMI polling completely, with the only side-effect being that the blue System Details block
above is not shown. Monitoring and alerting does NOT depend on WMI at all).
The next section is Monitor Status. All monitors on the server are shown here, along with the most recent status and the next run
time for the monitor. If you want to see the Last Run Time, right-click on the monitor in the navigation panel on the left side of the
The Recent Errors section shows alerts that have recently been fired. On the right side is an optional columns labeled Ack, short
for Acknowledge. The Ack column is part of the Error Auditing system. You can hide or show the column and make other
adjustments to the Error Auditing settings by right-clicking the computer and going to Report & Delivery Settings -> Report Settings.
If you are using an Ultra, Pro or Lite license, you can also schedule the status reports to be emailed to you. Simply
right-click on the server and choose Report Delivery Schedule.
If you are a Managed Service Provider, use Filter User Access at Settings -> Remote Access to control
which servers and devices your customers can see.
Configuring Server Reports
You can configure which parts of the server report, and configure aspects of each part, such as which charts show up.
To start, you select the Group for which all contained servers' reports will be edited, and right-click to choose Contained Server Report Settings ...
... or select a specific computer and choose Report & Delivery Settings -> Report Settings.
Opening either menu entry will show you the dialog below. Here you can drag and drop the different report sections to control whether they
are displayed or not, as well as their displayed order. In this example, the Recent Alerts part of the chart will not be displayed.
Also note the check box at the top -- this box is what allows you to specify a new report
definition at a group level, and for the definition to be used by child groups and servers.
Double-click on a report item to configure settings for that report item.
Double-clicking the Charts report type will show the dialog below. This is where you have great flexibility in defining the charts
that are displayed for a server/device. Similar to the Report Parts dialog, you can drag and drop items back and forth between
the right and left lists, change the order of the items on the left side by dragging and dropping them.
Note: If a chart is defined, but that particular type of data is not available for a server/device, the chart will not be displayed. So it's OK
to define charts that some servers will have and some won't.
(Available chart types will vary based on the product and license you are using)
Double-click on any individual report item to change its properties, including the number of days to display,
the granularity of individual data points, line color and more.
To create custom charts, choose one of the Custom chart types depending on which monitor is collecting the data that you want. Be sure to fill
in the Filter parameter -- this is a simple piece of text that will be matched to all statistics being monitored on the target server, and if it matches, that
statistic is charted.
Configuring System Details
The blue System Details box can be customized to show any fields that the Inventory Collector monitor puts into
the database. Drag and drop to show or hide, and to change the order of displayed fields.
Configure Monitor Status
The Monitor Status grid displays monitors for a server and their current status. You can configure whether a monitor's errors have to be acknowledged before it
is allowed to show green after having been yellow. Also, you can select to either show the monitor's "Next Run Time" or "Last Run Time".
This is part of the Error Auditing system.
Configure Recent Errors
Here you specify what columns appear in the alert grid, how many recent errors to show, and whether the errors should be acknowledged or not as part of a
Error Auditing procedures you might use at your location.