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This help page is for version 6.3. The latest available help is for version 7.0.

Remote Desktop (Remote Support)

NOTE: The features described below require a Satellite Monitoring Service, and thus are only available in Ultra product editions.

PA Server Monitor enables Microsoft's Remote Desktop (and VNC, etc) to connect to computers across firewalls that otherwise would not be accessible.

Access to remote servers is made available using the same outgoing-only, SSL-encrypted HTTP connection that the Satellite uses when connecting to your Central server. (See SNAP Tunnels for more information).

As usual, this is completely agentless -- you do not need an agent on the target server. It just has to be visible to a Satellite Monitoring Service.

There are two easy ways to quickly start a Remote Desktop session with a remote computer.

Connect to a Monitored Server

Right-click the computer and choose Operations -> Connect with Remote Desktop. This will create a SNAP Tunnel and then launch Remote Desktop with the appropriate commands for it to connect using the SNAP Tunnel.

Connect to a Satellite Computer

Right-click on a Satellite and choose Remote Desktop to Satellite Service computer. This will create a SNAP Tunnel and then launch Remote Desktop with the appropriate commands for it to connect using the SNAP Tunnel.

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