Test message received, but no alert emails
If the test message was received, all of your settings are OK. If alert emails are not being received, either the service isn't trying to send them, or something is blocking them.
To ensure the service is trying to send emails, add the Message Box action to the monitor. If the
Message Box appears, you know an email should too. If the Message Box doesn't appear, the monitor doesn't think it needs to fire alerts.
If you got the Message Box, but still no mail, it's time to look at environmental factors. Most often this ends up being an anti-virus or firewall application that is
blocking the service from sending emails. You may need to add an exception for the service application (either ServerMonSvc.exe, StorageMonSvc.exe or FileSightSvc.exe).
Finally, check your spam filter. There have been cases where test emails go through, but for some reason alert emails were tagged as spam.