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SMS Text Message Action

This action can send alert messages via SMS to your phone or mobile device. The message is sent through an SMS Gateway via the SMPP protocol.

Finding out your phone company's SMPP server is often challenging. It's usually easier to send SMS messages to phones and mobile devices via SMTP with the E-mail Message action. (See the SMS FAQ for details).

If you want to send via SMPP, it might be necessary to get a third party SMS account if your service provider doesn't have a public SMPP server. One company offering this service is Clickatell.


Message Template

Pressing the Message button displays the configuration dialog below. This lets you customize message text, select different templates to use, and to create new templates. This is most useful when sending alerts to devices like pagers and cell phones which might only accept the first sentence or two of a message. Also, having the abillity to use different message templates will help you get the right information to the right groups.

Message Template

You can also specify specify that the message is HTML, and enter an HTML message template. Enclose the template in an <html> tag. Don't bother with a <head> tag as most email clients will strip it out.

Some good hints and tips about HTML email are available here: http://www.mailchimp.com/resources/guides/email-marketing-field-guide/

You can also rename the action as it shows up in the various action lists (for example to give the email action a group name). You can reset the action to its original/default name by simply clearing the name field.

A typical alert email could look something like this:

Typical Alert Email

Note: Actual message content will vary depending on the product being used, and the monitor which fires the actions.


Scheduling

If the action should not be used 24/7 you can use the Schedule button to specify when notifications should be sent to the given pager.  On off hours the action acts as though it isn't configured at all.  The dark green below indicates 'on hours' and the lighter grey specifies 'off hours'.

Alert Scheduling


See the FAQ on other ways to send alerts to phones and pagers at: SMS Hints


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